Clearhaus incident

Transaction gateway: Network instability impacting authorizations and voids

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on June 20, 2022 affecting Gateway API (gateway.clearhaus.com), lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2022, 02:50 PM UTC
Resolved
Jun 20, 2022, 07:24 PM UTC
Duration
4h 33m
Detected by Pingoru
Jun 20, 2022, 02:50 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. investigating Jun 20, 2022, 02:50 PM UTC

    In continuation of the previously announced incident, we are seeing it reappear. Further investigation is ongoing. Again, only authorization and void traffic is impacted.

  2. investigating Jun 20, 2022, 03:18 PM UTC

    We have seen the issue take place from 2022-06-20T12:58:15Z to 2022-06-20T13:04:40Z and from 2022-06-20T14:29:52Z to 2022-06-20T14:45:49Z.

  3. resolved Jun 20, 2022, 07:24 PM UTC

    We have not seen more occurrences of the issue. In addition, It has been confirmed that the issue was caused by upstream network instability. We expect the situation to have stabilized now.