Clearhaus incident

Transaction gateway: Intermittent service disruption for authorization transactions

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on June 24, 2022 affecting Gateway API (gateway.clearhaus.com), lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2022, 11:17 PM UTC
Resolved
Jun 25, 2022, 01:25 AM UTC
Duration
2h 8m
Detected by Pingoru
Jun 24, 2022, 11:17 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. monitoring Jun 24, 2022, 11:17 PM UTC

    From 2022-06-24T22:32:00Z to 2022-06-24T22:43:00Z we saw a dramatic increase in authorizations being declined with 40400 “backend problem” from upstream. It is back to normal, but we are inquiring to understand what happened.

  2. resolved Jun 25, 2022, 01:25 AM UTC

    Our upstream partner confirmed the issue. No further disruptions are expected.