Clearhaus incident

Transaction gateway: Increased error rate for Visa cards

Minor Resolved View vendor source →

Clearhaus experienced a minor incident on October 14, 2022 affecting Gateway API (gateway.clearhaus.com), lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 11:51 AM UTC
Resolved
Oct 14, 2022, 06:37 PM UTC
Duration
6h 45m
Detected by Pingoru
Oct 14, 2022, 11:51 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. identified Oct 14, 2022, 11:51 AM UTC

    We see an increased error rate for a small number of Visa BINs and have identified the issue. It is affecting 0.14% of the Visa authorizations sent upstream. The issue started at 2022-10-14T10:00:00Z. The incident has been communicated upstream to relevant parties. We are currently implementing a solution to work around the issue.

  2. monitoring Oct 14, 2022, 01:26 PM UTC

    Creating a workaround for the issue is unfortunately not possible as the received values are sufficiently malformed. The issue has been escalated at Visa. We are monitoring the issue.

  3. resolved Oct 14, 2022, 06:37 PM UTC

    A fix has been put in place by our upstream partner. The first failure happened at 2022-10-14T10:00:09 UTC and the last failure happened at 2022-10-14T18:06:51 UTC.