Clearhaus incident

Transaction gateway: Intermittent service disruption for authorization transactions

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on April 8, 2023 affecting Gateway API (gateway.clearhaus.com), lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2023, 05:28 PM UTC
Resolved
Apr 08, 2023, 06:30 PM UTC
Duration
1h 1m
Detected by Pingoru
Apr 08, 2023, 05:28 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. monitoring Apr 08, 2023, 05:28 PM UTC

    From 2023-04-08T17:03:47Z to 2023-04-08T17:09:21Z we saw authorizations being consistently failing. Our clients received status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Voids and Mastercard credits were equally impacted. Neither debits, captures, refund, nor Visa credits were impacted.

  2. resolved Apr 08, 2023, 06:30 PM UTC

    No further errors observed.