Clearhaus incident

Intermittent service disruption for authorizations, voids and Mastercard credit transactions

Minor Resolved View vendor source →

Clearhaus experienced a minor incident on April 30, 2023 affecting Gateway API (gateway.clearhaus.com), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2023, 04:59 PM UTC
Resolved
Apr 30, 2023, 06:05 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 30, 2023, 04:59 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. monitoring Apr 30, 2023, 04:59 PM UTC

    We are observing intermittent problems with an upstream service provider. It started around 2023-04-30T16:13:36Z. Our clients receive status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Neither debits, captures, refunds, nor Visa credits were impacted.

  2. resolved Apr 30, 2023, 06:05 PM UTC

    We haven't observed any failures towards our upstream service provider since 2023-04-30T16:58:27Z.