Clearhaus incident

Mastercard disruption for authorizations and credits

Clearhaus experienced a minor incident on June 12, 2023 affecting Gateway API (gateway.clearhaus.com), lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started: Jun 12, 2023, 02:39 PM UTC
Resolved: Jun 12, 2023, 05:41 PM UTC
Duration: 3h 1m
Detected by Pingoru: Jun 12, 2023, 02:39 PM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

monitoring Jun 12, 2023, 02:39 PM UTC

Today after 11:00Z we started seeing low approval rates for all live Mastercard transactions (authorizations and credits). Mastercard are having issues with multiple systems, so unfortunately there is nothing we can do other than to monitor the state.
resolved Jun 12, 2023, 05:41 PM UTC

Approval rates are back to normal as of 2023-06-12T14:21:00Z.