Clearhaus incident
Transaction gateway: Intermittent service disruption for authorization transactions
Clearhaus experienced a notice incident on July 3, 2023 affecting Gateway API (gateway.clearhaus.com), lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2023, 07:04 PM UTC
From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids. Mastercard credits were also impacted. Other transactions like captures and refunds were not impacted. The issue appears to have subsided, but we will continue to monitor the situation and post another announcement should the issue reemerge.
- resolved Jul 03, 2023, 07:56 PM UTC
No further timeouts have been observed. We have been in contact with our service provider and confirmed all systems to be operational. We apologize for the inconvenience.