Clearhaus experienced a notice incident on October 3, 2023 affecting Gateway API (gateway.clearhaus.com) and Clearhaus (clearhaus.com) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Gateway API (gateway.clearhaus.com)Clearhaus (clearhaus.com)Production (merchant.clearhaus.com)Gateway API Test (gateway.test.clearhaus.com)My Clearhaus (my.clearhaus.com)Sandbox (merchant.test.clearhaus.com)
Update timeline
- resolved Oct 03, 2023, 07:44 AM UTC
We noticed at 2023-10-03T04:32:30Z that our DNS provider had issues. They identified and were able to resolve the issue by 2023-10-03T05:25Z. Since the TTL is one hour on the DNS records, the immediate impact of this issue is expected to be limited. However, during the period of the DNS issue, clients may have experienced sporadic connectivity problems or delays in accessing our services depending on their reliance on DNS.