Clearhaus incident

Increased amount of declines

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on November 3, 2023 affecting Gateway API (gateway.clearhaus.com), lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 08:22 AM UTC
Resolved
Nov 03, 2023, 08:22 AM UTC
Duration
—
Detected by Pingoru
Nov 03, 2023, 08:22 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. resolved Nov 03, 2023, 08:22 AM UTC

    We experienced an increased amount of declines on authorizations, voids and Mastercard credits with status code 40400 backend problem in the time span 2023-11-03T00:59:31Z to 2023-11-03T01:09:38Z due to problems confirmed by an upstream provider. Neither captures, refunds, debits, debit refunds nor Visa credits were affected.