Clearhaus incident

Merchant API and my.clearhaus.com: Missing references

Notice Resolved View vendor source →

Clearhaus experienced a notice incident on January 12, 2024 affecting Production (merchant.clearhaus.com) and My Clearhaus (my.clearhaus.com), lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 09:57 AM UTC
Resolved
Jan 15, 2024, 02:05 PM UTC
Duration
3d 4h
Detected by Pingoru
Jan 12, 2024, 09:57 AM UTC

Affected components

Production (merchant.clearhaus.com)My Clearhaus (my.clearhaus.com)

Update timeline

  1. identified Jan 12, 2024, 09:57 AM UTC

    Since 2024-01-08 references have been missing on some captures, refunds and voids in the Merchant API and on my.clearhaus.com. We apologize for the inconvenience and are doing our best to quickly bring them back. Transaction processing is not affected.

  2. resolved Jan 15, 2024, 02:05 PM UTC

    The missing references have been brought back. The affected captures, refunds and voids are in the time span 2024-01-08T12:33:47Z - 2024-01-13T10:16:38Z.