Clearhaus incident

Transaction gateway: Declined Visa authorizations

Major Resolved View vendor source →

Clearhaus experienced a major incident on April 25, 2024 affecting Gateway API (gateway.clearhaus.com), lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 11:52 AM UTC
Resolved
Apr 26, 2024, 11:13 AM UTC
Duration
23h 20m
Detected by Pingoru
Apr 25, 2024, 11:52 AM UTC

Affected components

Gateway API (gateway.clearhaus.com)

Update timeline

  1. investigating Apr 25, 2024, 11:03 AM UTC

    We are currently seeing an increase in declined Visa Authorizations and are currently investigating.

  2. monitoring Apr 25, 2024, 11:52 AM UTC

    The issue started 2024-04-25T10:35:00Z and ended 2024-04-25T11:48:00Z when we applied a hotfix.

  3. monitoring Apr 25, 2024, 04:51 PM UTC

    A significant amount of the authorizations that we responded with 50000 was approved upstream. We are currently attempting to void these approved authorizations and expect this to be completed within the next few hours. We will update this incident when the voids are completed.

  4. monitoring Apr 25, 2024, 06:23 PM UTC

    All impacted authorizations have now been voided. These voids are visible via my.clearhaus.com. We expect to update and close this incident when we have tested and applied a proper solution in the coming days.

  5. resolved Apr 26, 2024, 11:13 AM UTC

    The hotfix has been replaced with a proper solution that has been monitored for the last couple of hours. We are hereby closing this incident.