Clearhaus incident

Merchant API: Intermittent outage

Major Resolved View vendor source →

Clearhaus experienced a major incident on June 25, 2021 affecting Production (merchant.clearhaus.com), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2021, 10:56 AM UTC
Resolved
Jun 25, 2021, 11:47 AM UTC
Duration
51m
Detected by Pingoru
Jun 25, 2021, 10:56 AM UTC

Affected components

Production (merchant.clearhaus.com)

Update timeline

  1. monitoring Jun 25, 2021, 10:56 AM UTC

    Between approximately 10:03 and 10:10 UTC, a small number of requests to the Merchant API failed. This did not affect our ability to process transactions.

  2. monitoring Jun 25, 2021, 10:58 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 25, 2021, 11:47 AM UTC

    This incident has been resolved.