Clearhaus incident
Transaction gateway: Visa credit and debit transaction outage
Clearhaus experienced a major incident on August 2, 2024 affecting Gateway API (gateway.clearhaus.com), lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2024, 07:11 AM UTC
At 2024-08-02T05:59Z we started noticing consistent failures in communication with Visa for both credit and debit transactions; neither Mastercard nor other Visa transaction types (e.g. authorizations and captures) are impacted. Visa has announced a service disruption, and we will keep you updated as we get information to share from Visa.
- identified Aug 02, 2024, 07:27 AM UTC
While we are awaiting an update from Visa we have to the best of our ability confirmed that transactions are not being processed upstream; thus, retrying a transaction is not expected to result in multiple processing if retried when this issue is resolved. However, we will advise you to be careful especially when retrying credit transactions.
- monitoring Aug 02, 2024, 08:45 AM UTC
Visa has announced that the service disruption is fully mitigated and we can positively confirm that the impacted Visa transactions are now being processed again. We will continue to monitor the error rates.
- monitoring Aug 02, 2024, 09:21 AM UTC
Our monitoring shows all Visa transactions are functional, and we therefore close this incident. The time window of failures lasted from 2024-08-02T05:59Z till 2024-08-02T08:13Z.
- resolved Aug 02, 2024, 09:21 AM UTC
This incident has been resolved.