ClearFeed experienced a minor incident on November 15, 2024 affecting Event Processing, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Event Processing
Update timeline
- investigating Nov 15, 2024, 07:10 PM UTC
We are currently experiencing an issue where ticket synchronization between Slack and external ticketing systems is broken for a subset of accounts. Our team has identified the affected accounts and is actively working to resolve the problem. Please note that this issue is isolated to only a small number of accounts and does not impact all users.
- resolved Nov 15, 2024, 07:17 PM UTC
We have successfully resolved the issue that caused ticket synchronization between Slack and external ticketing systems to fail for a subset of accounts. All affected systems are now fully operational.