ClearFeed experienced a minor incident on December 11, 2024 affecting Event Processing, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2024, 07:33 AM UTC
We are currently experiencing delays in processing messages from Slack. This impacts the following features: - External ticket creation. - Identifying Slack messages as requests. - Synchronizing messages between request channels, triage channels, and external tickets (if linked). Our team is working urgently to resolve the issue. If you notice any other disruptions, please let us know. We will provide updates as soon as the issue is resolved.
- identified Dec 11, 2024, 07:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2024, 07:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2024, 07:46 AM UTC
This incident has been resolved, all systems are operational.