ClearFeed incident

Failure processing messages with attachments

Major Resolved View vendor source →

ClearFeed experienced a major incident on June 13, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 04:30 AM UTC
Resolved
Jun 13, 2025, 04:30 AM UTC
Duration
–
Detected by Pingoru
Jun 13, 2025, 04:30 AM UTC

Update timeline

  1. resolved Jun 18, 2025, 07:09 AM UTC

    ClearFeed failed to process Slack messages that contained attachments - leading to inability to create tickets out of such messages and inability to capture replies from Slack with attachment in tickets and requests.