Clearbit incident

Issues with Selective Enrichment for Platform Hubspot

Minor Resolved View vendor source →

Clearbit experienced a minor incident on June 22, 2023 affecting HubSpot Sync, lasting 18h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 07:09 PM UTC
Resolved
Jun 23, 2023, 01:52 PM UTC
Duration
18h 43m
Detected by Pingoru
Jun 22, 2023, 07:09 PM UTC

Affected components

HubSpot Sync

Update timeline

  1. identified Jun 22, 2023, 07:09 PM UTC

    For a small subset of customers using Selective Enrichment with Hubspot on Clearbit's Platform, Clearbit is filtering out records we should be enriching so those customers may see degradation in enrichment. The issue has been identified and fix is being prepared.

  2. identified Jun 22, 2023, 07:46 PM UTC

    A fix has been implemented and is being deployed. We will verify the fix and update here to confirm the issue has been fixed.

  3. resolved Jun 23, 2023, 01:52 PM UTC

    The issue has been fixed and all records have been enriched for the affected customers.