Clearbit incident

Company lookups delayed

Minor Resolved View vendor source →

Clearbit experienced a minor incident on July 12, 2023 affecting Person API and Company API, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2023, 01:45 PM UTC
Resolved
Jul 12, 2023, 08:59 PM UTC
Duration
7h 14m
Detected by Pingoru
Jul 12, 2023, 01:45 PM UTC

Affected components

Person APICompany API

Update timeline

  1. investigating Jul 12, 2023, 01:45 PM UTC

    We notice an abnormal increase in some of our background queues for company lookups, currently investigating the reason and origin of this.

  2. identified Jul 12, 2023, 02:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 12, 2023, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 12, 2023, 08:59 PM UTC

    This incident has been resolved.