Clearbit incident

Salesforce Platform Delayed Enrichment

Minor Resolved View vendor source →

Clearbit experienced a minor incident on August 1, 2023 affecting Salesforce Sync, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 02:39 PM UTC
Resolved
Aug 04, 2023, 02:50 PM UTC
Duration
3d
Detected by Pingoru
Aug 01, 2023, 02:39 PM UTC

Affected components

Salesforce Sync

Update timeline

  1. identified Aug 01, 2023, 02:39 PM UTC

    Customers of Salesforce Enrichment on Platform may see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to decrease the sync interval while we address the underlying issue.

  2. monitoring Aug 03, 2023, 02:31 AM UTC

    We have implemented a fix to restore live enrichment for Salesforce Enrichment on Platform. We are continuing to monitor to detect any remaining issues.

  3. resolved Aug 04, 2023, 02:50 PM UTC

    This incident has been resolved.