Clearbit incident

Help Center unavailable for some customers

Notice Resolved View vendor source →

Clearbit experienced a notice incident on September 5, 2023 affecting Dashboard and Person API and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 05:05 PM UTC
Resolved
Sep 05, 2023, 06:38 PM UTC
Duration
1h 32m
Detected by Pingoru
Sep 05, 2023, 05:05 PM UTC

Affected components

DashboardPerson APIAPIMarketoCompany APIBatchPlatform UIHubspotFormsHubspot Form Shortening

Update timeline

  1. investigating Sep 05, 2023, 05:05 PM UTC

    We’re investigating an issue where Clearbit's Help Center isn't resolving for some customers. We are working with our Help Center provider to identify the root cause and bring performance back to normal.

  2. resolved Sep 05, 2023, 06:38 PM UTC

    Clearbit Help Center is now available