Clearbit incident

Elevated API Response Times

Major Resolved View vendor source →

Clearbit experienced a major incident on September 6, 2023 affecting Person API and API and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 05:54 PM UTC
Resolved
Sep 06, 2023, 07:52 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 06, 2023, 05:54 PM UTC

Affected components

Person APIAPIMarketoCompany APIBatchPlatform UIHubspotFormsHubspot Form ShorteningSalesforce Sync

Update timeline

  1. investigating Sep 06, 2023, 05:54 PM UTC

    All APIs and Enrichment backfills are currently seeing elevated response times. We are investigating the issue.

  2. identified Sep 06, 2023, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 06, 2023, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 06, 2023, 07:52 PM UTC

    This incident has been resolved.