Clearbit experienced a minor incident on September 19, 2023 affecting Dashboard and Person API and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
DashboardPerson APIAPIMarketoCompany APIBatchPlatform UIHubspotFormsHubspot Form Shortening
Update timeline
- investigating Sep 19, 2023, 01:42 AM UTC
Due to the multi regions and multi services outage of AWS we are experiencing delays in the data processing.
- monitoring Sep 19, 2023, 11:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 20, 2023, 08:33 PM UTC
This incident has been resolved. Due to storage and network issues at infrastructure providers, we do expect some data loss will have happened during the outage window. To guard ourselves better for this issue, we migrated part of our infrastructure to solutions with additional redundancy features.