Clearbit experienced a minor incident on December 13, 2023 affecting Platform UI and Webhooks, lasting 7d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2023, 09:19 PM UTC
We have identified an issue with audience building. In some cases results are not following the configured criteria. Alerts may be delayed. We are working to identify the root cause and bring performance back to normal.
- identified Dec 13, 2023, 10:18 PM UTC
The issue has been identified and we are implementing a fix.
- identified Dec 14, 2023, 05:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 15, 2023, 05:41 PM UTC
We are still continuing to work on a fix for this issue.
- identified Dec 16, 2023, 12:14 AM UTC
We're making solid progress, but are still working on the fix for this issue.
- identified Dec 18, 2023, 05:28 PM UTC
We are still continuing work on the fix for this issue.
- identified Dec 19, 2023, 03:45 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 20, 2023, 01:17 AM UTC
We have deployed a fix to test accounts and are monitoring those accounts before a more broad rollout.
- identified Dec 20, 2023, 08:08 PM UTC
We have verified the fix to this issue and have started to roll the fix out to customers in batches.
- monitoring Dec 20, 2023, 11:24 PM UTC
A fix has been rolled out to all customers, and we are monitoring the results.
- resolved Dec 21, 2023, 05:36 PM UTC
A recent change in Clearbit’s underlying architecture resulted in audiences pulling incomplete data. The incident is now resolved and audiences should reflect their full results.