Clearbit experienced a minor incident on August 7, 2023 affecting Salesforce Sync, lasting 9d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2023, 10:06 PM UTC
Some customers of Salesforce Enrichment on Platform may still see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to address the underlying issue.
- monitoring Aug 08, 2023, 11:10 PM UTC
Some performance improvements were made and Live Enrichment is processing at the normal speed. We are continuing to monitor and testing other improvements to ensure the stability of this feature.
- resolved Aug 17, 2023, 09:07 PM UTC
We have monitored SFDC Realtime Enrichment over time and it is operating as expected. We have also implemented new metrics and monitoring to further enable us to identify issues in the future. Thank you for your patience as we investigated this issue.