Clearbit experienced a minor incident on August 26, 2024 affecting Dashboard and Salesforce Sync and 1 more component, lasting 22d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 26, 2024, 04:12 AM UTC
We have identified an issue that is causing a delay in audience processing. We found the root cause and have implemented mitigating measures.
- identified Aug 27, 2024, 08:20 PM UTC
Audience results are still delayed. We have identified the issue and are working on a resolution.
- identified Aug 28, 2024, 09:48 PM UTC
We have successfully restored functionality for the majority of users: Audience results are now up to date, and are processing as normal. However, some users may notice that certain features are still pending full restoration: - Segment inclusion traits and Pageview/Intent traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
- identified Aug 29, 2024, 10:54 PM UTC
Work is in progress to update Pageview/Intent traits, and they will all be up to date by the end of day today. Two features are still pending full restoration: - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
- identified Sep 03, 2024, 09:33 PM UTC
Pageview traits are up to date. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date.
- identified Sep 04, 2024, 08:59 PM UTC
We are continuing to work on a fix for this issue. In addition to the two features previously mentioned, one additional feature is pending resolution of this issue. The list of affected features is as follows: - Company Audiences created on or after August 28th are not loading in the UI. - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
- identified Sep 05, 2024, 11:42 PM UTC
We have made significant progress and are currently running a fix to update the out of date segment inclusion traits across both Company and People Audiences. The process for the fix will require some time to be fully rolled out to all Audiences. We will continue to update this page with progress timelines as they become available.
- identified Sep 06, 2024, 10:47 PM UTC
The fix continues to run to update the out of date segment inclusion traits across both Company and People Audiences. We will update this page with status on Monday.
- monitoring Sep 09, 2024, 08:05 PM UTC
All Audience functionality should be back to normal. We are monitoring results to ensure correct performance is fully restored.
- monitoring Sep 09, 2024, 09:45 PM UTC
We caught an issue while monitoring. Some, but not all, Company Audiences may still not load, or may have stale data if segment inclusion traits are included. We have identified the issue and are working on a resolution.
- identified Sep 10, 2024, 11:26 PM UTC
We've identified the issue behind only some segment inclusion traits being updated, and are working on a resolution. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date. The features currently impacted are: The list of affected features is as follows: - Some Company Audiences created on or after August 28th may not load in the UI. - Some segment inclusion traits are not updating. - Some Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
- identified Sep 11, 2024, 11:09 PM UTC
We are now running a fix to update the segment inclusion traits that missed getting updated in the first run. This fix will take some time to roll out to all Company and Person Audiences. We will update this page with progress status as more information becomes available.
- identified Sep 12, 2024, 11:06 PM UTC
The fix continues to run to update the segment inclusion traits that missed getting updated in the first run. The fix is running through Audiences per customer, so it is possible that your Audiences are now restored to normal if the fix has run through your Audiences. We will update this page with progress status as more information becomes available.
- identified Sep 13, 2024, 10:05 PM UTC
Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated. Updating segment inclusion traits for Person Audiences is still in progress. As before, the fix is running through Person Audiences per customer, so it is possible that your Person Audiences are now restored to normal if the fix has run through your Audiences. The only remaining impact is: - Segment inclusion traits will not be updating for Person Audiences still pending the fix.
- monitoring Sep 16, 2024, 05:22 PM UTC
Person Audiences and Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated in both types of Audiences. We are monitoring results to ensure correct performance is fully restored.
- resolved Sep 17, 2024, 10:16 PM UTC
This incident has been resolved. Company and Person Audiences are functioning as normal.