Clearbit experienced a major incident on October 21, 2024 affecting Connect, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 10:20 PM UTC
An issue is affecting Clearbit Connect users, where the tool is not loading in Gmail when using Chrome version 130 or later. We are investigating the underlying cause and working to resolve this issue. We appreciate your patience and will provide updates as we have more information.
- identified Oct 22, 2024, 02:36 PM UTC
We have identified and fixed the issue, and a new version of Clearbit Connect has been submitted to the Google Chrome store. The updated version is now pending review by Google. Once it's approved, your Connect version will auto-update as we roll out the fix. We will update here again once the review is complete and the Connect version has been updated in the Chrome store.
- resolved Oct 23, 2024, 05:41 PM UTC
The updated version has been approved in the Google Chrome store, and we have pushed the update to all Clearbit Connect users.