Clearbit incident

Users unable to create new Company Audiences

Notice Resolved View vendor source →

Clearbit experienced a notice incident on December 11, 2024 affecting Platform UI, lasting 6d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 10:22 PM UTC
Resolved
Dec 17, 2024, 11:28 PM UTC
Duration
6d 1h
Detected by Pingoru
Dec 11, 2024, 10:22 PM UTC

Affected components

Platform UI

Update timeline

  1. investigating Dec 11, 2024, 10:22 PM UTC

    Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.

  2. monitoring Dec 12, 2024, 12:50 AM UTC

    We've implemented a fix and are monitoring the results.

  3. monitoring Dec 12, 2024, 05:40 PM UTC

    Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.

  4. resolved Dec 17, 2024, 11:28 PM UTC

    This issue is now resolved.