Clearbit incident

Data Loss for Legacy Integrations and Enrichment Webhooks

Notice Resolved View vendor source →

Clearbit experienced a notice incident on May 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2025, 05:36 PM UTC
Resolved
May 03, 2025, 01:00 AM UTC
Duration
—
Detected by Pingoru
May 05, 2025, 05:36 PM UTC

Update timeline

  1. resolved May 05, 2025, 05:36 PM UTC

    On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.