Clarifai incident

Server Errors - Some API Calls Affected

Major Resolved View vendor source →

Clarifai experienced a major incident on August 8, 2017, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2017, 04:20 PM UTC
Resolved
Aug 11, 2017, 03:01 PM UTC
Duration
2d 22h
Detected by Pingoru
Aug 08, 2017, 04:20 PM UTC

Update timeline

  1. investigating Aug 08, 2017, 04:20 PM UTC

    We are currently investigating some server issues that are triggering a "Sorry, the server is too busy at the moment. Please try again later" message, and we hope to have them resolved soon. Thank you for your patience.

  2. investigating Aug 08, 2017, 11:06 PM UTC

    We've discovered that this is related solely to local file uploads, so if you are receiving this you can use URLs as a temporary workaround for now.

  3. monitoring Aug 09, 2017, 08:47 PM UTC

    We have a fix implemented and are currently monitoring the issue. Please contact support directly if you receive this error so we can better serve you directly. Again, thank you for your incredible patience in this matter.

  4. resolved Aug 11, 2017, 03:01 PM UTC

    We have verified that this issue is resolved. Thank you for your patience. If you experience reoccurring issues please reach out to us at [email protected].