Clarifai experienced a major incident on March 27, 2018, lasting 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 27, 2018, 08:54 PM UTC
Around 4:20pm EST we noticed a large spike in gateway timeout errors from our internal system logs. We are currently investigating this with a high priority and apologize for any inconvenience caused. Affected platforms: Visual Search, Custom Training, Input Uploads, Explorer Tool
- monitoring Mar 27, 2018, 09:20 PM UTC
Service was restored around 5:11 p.m. EST. We opened a ticket with our database vendor to determine the root cause and are still waiting to hear back from them.
- resolved Mar 27, 2018, 09:54 PM UTC
We are still waiting on a root cause and will update with our postmortem accordingly. Apologies again for any inconveniences.