Clarifai incident

System-wide issues affecting Visual Search and Input operations

Major Resolved View vendor source →

Clarifai experienced a major incident on December 11, 2018 affecting Custom Training and Visual Search, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2018, 04:09 PM UTC
Resolved
Dec 11, 2018, 07:21 PM UTC
Duration
3h 11m
Detected by Pingoru
Dec 11, 2018, 04:09 PM UTC

Affected components

Custom TrainingVisual Search

Update timeline

  1. investigating Dec 11, 2018, 04:09 PM UTC

    We have been experiencing issues with our Visual Search platform starting around 9:50am EST and are still investigating a potential fix. Any endpoints using inputs are also affected by this and our Explorer UI may experience slowness/loading issues as well. Apologies for any inconvenience caused by this.

  2. monitoring Dec 11, 2018, 04:52 PM UTC

    We have identified the source of the issue and have implemented a fix for it. We will continue to monitor this to ensure that it is stable.

  3. resolved Dec 11, 2018, 07:21 PM UTC

    This incident has been resolved.