Clarifai incident

System-wide issues affecting Visual Search and Input operations

Major Resolved View vendor source →

Clarifai experienced a major incident on March 12, 2019 affecting Custom Training and Visual Search, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2019, 02:57 PM UTC
Resolved
Mar 12, 2019, 04:00 PM UTC
Duration
1h 3m
Detected by Pingoru
Mar 12, 2019, 02:57 PM UTC

Affected components

Custom TrainingVisual Search

Update timeline

  1. identified Mar 12, 2019, 02:57 PM UTC

    At 10:03a.m. EST this morning we noticed that our visual search and input functionality was failing and traced the cause back to a 3rd-party vendor. We are waiting on their confirmation for a fix and we apologize for the inconvenience caused by this.

  2. monitoring Mar 12, 2019, 03:15 PM UTC

    A fix has been implemented by our vendor and we are continuing to monitor it. All visual search and input operations should be working again as expected.

  3. resolved Mar 12, 2019, 04:00 PM UTC

    The fix from earlier today has been verified as stable. All systems are running normally now.