Clarifai incident

Logo Model experiencing some issues

Minor Resolved View vendor source →

Clarifai experienced a minor incident on October 16, 2017, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2017, 06:14 PM UTC
Resolved
Oct 16, 2017, 08:32 PM UTC
Duration
2h 18m
Detected by Pingoru
Oct 16, 2017, 06:14 PM UTC

Update timeline

  1. investigating Oct 16, 2017, 06:14 PM UTC

    Around 12:55pm EST today, our public Logo Model stopped returning successful prediction results. We are still investigating the matter and should have more information shortly.

  2. monitoring Oct 16, 2017, 08:14 PM UTC

    We instituted a fix for the issue at hand at 4:05pm EST and are monitoring its success. At the moment the model is making successful predictions again.

  3. resolved Oct 16, 2017, 08:32 PM UTC

    The code fix that we deployed has successfully fixed the issue and we have ensured that a similar case will be avoided in the future.