Claravine experienced a minor incident on July 14, 2021 affecting Core Platform, lasting 22h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Core Platform
Update timeline
- investigating Jul 14, 2021, 03:51 PM UTC
The Adobe Analytics API experienced an outage on 7/12, which has caused them to be backlogged. Claravine is working with Adobe and monitoring the performance sending to Adobe.
- monitoring Jul 15, 2021, 12:30 AM UTC
Adobe has identified the problem, and they have made some adjustments to improve performance. We are closely monitoring Adobe Analytics API to ensure everything resumes running as expected ASAP.
- resolved Jul 15, 2021, 02:44 PM UTC
Adobe has resolved the issue, and Claravine has confirmed the resolution.