Claravine incident

Submissions Failing to Process

Major Resolved View vendor source →

Claravine experienced a major incident on January 11, 2022 affecting Core Platform and API, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2022, 10:57 PM UTC
Resolved
Jan 12, 2022, 01:03 AM UTC
Duration
2h 5m
Detected by Pingoru
Jan 11, 2022, 10:57 PM UTC

Affected components

Core PlatformAPI

Update timeline

  1. investigating Jan 11, 2022, 10:57 PM UTC

    Several submissions are failing to process. We are currently investigating the problem.

  2. monitoring Jan 11, 2022, 11:33 PM UTC

    Submissions are now being processed successfully. We are monitoring performance to ensure all submissions are being processed successfully.

  3. resolved Jan 12, 2022, 01:03 AM UTC

    Submissions are processing like normal. Failed submissions during the partial outage have been resubmitted. If you see any residual problems, please contact your CSM.