Claravine incident

Some SSO users unable to login

Major Resolved View vendor source →

Claravine experienced a major incident on November 4, 2022 affecting SSO, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 01:59 PM UTC
Resolved
Nov 04, 2022, 02:50 PM UTC
Duration
51m
Detected by Pingoru
Nov 04, 2022, 01:59 PM UTC

Affected components

SSO

Update timeline

  1. investigating Nov 04, 2022, 01:59 PM UTC

    We have received reports that certain users are unable to login to the Claravine platform using SSO-based accounts. We are currently investigating the issue.

  2. investigating Nov 04, 2022, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2022, 02:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2022, 02:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2022, 02:50 PM UTC

    This incident has been resolved.