Citrix RightSignature incident

Problems Loading the RightSignature Site

Major Resolved View vendor source →

Citrix RightSignature experienced a major incident on February 15, 2017, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2017, 09:23 PM UTC
Resolved
Feb 16, 2017, 01:06 AM UTC
Duration
3h 42m
Detected by Pingoru
Feb 15, 2017, 09:23 PM UTC

Update timeline

  1. investigating Feb 15, 2017, 09:23 PM UTC

    We have received multiple reports from customers that they are unable to load the RightSignature website. Our engineering team is currently aware and diligently working to resolve the issues. We do not currently have an ETA for resolution but will provide updates as soon as possible.

  2. identified Feb 15, 2017, 09:53 PM UTC

    We have identified the issue and the website seems to be back up. However, there will be lingering effects, including search functionality on the Dashboard and accessing your Online Forms and Templates. We appreciate your patience as we work to fully resolve this issue.

  3. identified Feb 16, 2017, 12:03 AM UTC

    The website is again experiencing intermittent down time. We want to assure you we have all hands on deck trying to resolve this issue as quickly as possible. Thank you for your patience and understanding. We apologize for any inconvenience.

  4. identified Feb 16, 2017, 12:35 AM UTC

    Downtime has subsided for the time being. The outstanding issues with Dashboard search functionality and Template use are still actively being worked on.

  5. resolved Feb 16, 2017, 01:06 AM UTC

    The previous issues with Dashboard search functionality and Template use have been resolved.