Citrix RightSignature incident

Delay in Dashboard updates

Minor Resolved View vendor source →

Citrix RightSignature experienced a minor incident on August 30, 2017, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2017, 03:06 PM UTC
Resolved
Aug 30, 2017, 04:24 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 30, 2017, 03:06 PM UTC

Update timeline

  1. identified Aug 30, 2017, 03:06 PM UTC

    We are receiving reports of delayed updates to the Dashboard in the Classic Version. Our engineering team is currently aware and investigating the cause of the delay. We appreciate your patience as we work to fully resolve this issue.

  2. resolved Aug 30, 2017, 04:24 PM UTC

    The previous issue with accessibility on the Dashboard to newly sent documents have been resolved. Please contact our customer support team if you are still experiencing any difficulties.