Citrix RightSignature experienced a minor incident on September 13, 2017, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 13, 2017, 03:41 PM UTC
We are receiving reports of delayed updates to the Dashboard, Templates and Online Forms in the Classic Version. Our engineering team is currently investigating this delay. We appreciate your patience as we work to fully resolve this issue.
- identified Sep 13, 2017, 05:14 PM UTC
The issue has been identified and we are working on restoring updates to the Dashboard, Templates and Online Forms. We appreciate your patience as we work to fully resolve this issue.
- resolved Sep 13, 2017, 06:27 PM UTC
The previous issue with accessibility on the Dashboard to newly sent documents and viewing Templates and Online Forms have been resolved. Please contact our customer support team if you are still experiencing any difficulties.