Citrix RightSignature incident

Documents not appearing in dashboard

Notice Resolved View vendor source →

Citrix RightSignature experienced a notice incident on June 1, 2018, lasting 21h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2018, 03:57 PM UTC
Resolved
Jun 02, 2018, 01:03 PM UTC
Duration
21h 6m
Detected by Pingoru
Jun 01, 2018, 03:57 PM UTC

Update timeline

  1. investigating Jun 01, 2018, 03:57 PM UTC

    We are investigating the cause of documents not appearing in the dashboard. This has been identified to only be impacting documents created/signed in the last 24 hours. Our Operations team will perform maintenance after hours today, 6/1/18, and expect the documents to be available again 6/2/18. We apologize for any inconveniences this causes our customers.

  2. monitoring Jun 01, 2018, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 02, 2018, 01:03 PM UTC

    This incident has been resolved.