Citrix RightSignature incident

RightSignature - Completed Documents Failing to Download

Critical Resolved View vendor source →

Citrix RightSignature experienced a critical incident on March 5, 2019 affecting RightSignature System Status, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2019, 05:03 PM UTC
Resolved
Mar 05, 2019, 08:52 PM UTC
Duration
3h 48m
Detected by Pingoru
Mar 05, 2019, 05:03 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Mar 05, 2019, 05:03 PM UTC

    We have begun receiving reports from customers that completed documents in RightSignature are failing to download properly. Our engineering team is engaged and is working to research and resolve the issue. We will provide new updates as soon as we have relevant information.

  2. investigating Mar 05, 2019, 05:57 PM UTC

    In order to make the appropriate changes to resolve the download issues, we have entered into an unscheduled Maintenance mode for our RightSignature 3 application to expedite resolution. We are treating this issue with urgency and will bring the application back online as soon as possible. We will provide additional updates as soon as possible.

  3. resolved Mar 05, 2019, 08:52 PM UTC

    At this point, the issue has been resolved. If any other issues are seen, please contact Citrix Technical Support at https://support.citrix.com/cscase#/.