Citrix RightSignature incident

Citrix Content Collaboration end users & admins experiencing latency when accessing their sharefile.com login page

Major Resolved View vendor source →

Citrix RightSignature experienced a major incident on June 1, 2020 affecting RightSignature System Status, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2020, 06:23 PM UTC
Resolved
Jun 01, 2020, 07:16 PM UTC
Duration
52m
Detected by Pingoru
Jun 01, 2020, 06:23 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Jun 01, 2020, 06:23 PM UTC

    Citrix Content Collaboration is currently experiencing an issue for users with their control plane in the US. End-users and admins are experiencing latency when loading their sharefile.com login page. Customers who have Right Signature are experiencing issues logging in altogether. We are currently investigating this issue, at present there is no identifiable work-around available nor ETA for fix. A further update will be provided by 7:10 PM UTC.

  2. resolved Jun 01, 2020, 07:16 PM UTC

    The issue impacting customers of Citrix RightSignature has been resolved. Citrix Engineering will continue to monitor closely. If any further issues are experienced, please contact Citrix Technical Support.