Citrix RightSignature incident

Citrix RightSignature customers experiencing latency issues.

Minor Resolved View vendor source →

Citrix RightSignature experienced a minor incident on October 14, 2020 affecting RightSignature System Status, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2020, 08:28 PM UTC
Resolved
Oct 14, 2020, 09:38 PM UTC
Duration
1h 10m
Detected by Pingoru
Oct 14, 2020, 08:28 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Oct 14, 2020, 08:28 PM UTC

    Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.

  2. investigating Oct 14, 2020, 09:22 PM UTC

    Initial mitigation steps have improved some of the latency observed by our customers. Citrix engineering is diligently working on final resolution and new updates will be provided on this site once available.

  3. resolved Oct 14, 2020, 09:38 PM UTC

    At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.