Citrix RightSignature incident

Citrix RightSignature customers experiencing latency issues

Minor Resolved View vendor source →

Citrix RightSignature experienced a minor incident on October 15, 2020 affecting RightSignature System Status, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2020, 04:04 PM UTC
Resolved
Oct 15, 2020, 07:20 PM UTC
Duration
3h 16m
Detected by Pingoru
Oct 15, 2020, 04:04 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Oct 15, 2020, 04:04 PM UTC

    Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.

  2. investigating Oct 15, 2020, 04:45 PM UTC

    Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available

  3. investigating Oct 15, 2020, 06:14 PM UTC

    Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available

  4. resolved Oct 15, 2020, 07:20 PM UTC

    At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.