Citrix RightSignature incident

Citrix RightSignature experiencing latency issues

Notice Resolved View vendor source →

Citrix RightSignature experienced a notice incident on November 12, 2020, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2020, 10:00 PM UTC
Resolved
Nov 13, 2020, 12:16 AM UTC
Duration
2h 15m
Detected by Pingoru
Nov 12, 2020, 10:00 PM UTC

Update timeline

  1. investigating Nov 12, 2020, 10:00 PM UTC

    Citrix Engineering teams are investigating a latency issue impacting customers of Citrix RightSignature in the US region. Citrix engineering is diligently working on resolution. Another update will be provided within the next 60 minutes.

  2. identified Nov 12, 2020, 10:12 PM UTC

    Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Customers may be experiencing latency issues during time. Citrix engineering is closely monitoring the situation. Another update will be provided within the next 60 minutes or sooner.

  3. resolved Nov 13, 2020, 12:16 AM UTC

    The issues affecting Citrix RightSignature customers have now been resolved. Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. Citrix Engineering is closely monitoring the situation.