Citrix RightSignature incident

Citrix Right Signature services may be experiencing issues - Investigating

Minor Resolved View vendor source →

Citrix RightSignature experienced a minor incident on September 15, 2021 affecting RightSignature System Status, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 07:11 PM UTC
Resolved
Sep 15, 2021, 08:32 PM UTC
Duration
1h 20m
Detected by Pingoru
Sep 15, 2021, 07:11 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Sep 15, 2021, 07:11 PM UTC

    ADVISORY/INVESTIGATING Current Status: Citrix Right Signature service is experiencing latency issues affecting all customers in the US region. End-users impacted may be experiencing issues logging in to the service. Citrix Engineering continues to investigate the issue. Next Steps: A further update will be provided within 60 minutes, no later than 20:00 UTC.

  2. investigating Sep 15, 2021, 08:19 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 15, 2021, 08:32 PM UTC

    Impact: Citrix Content Collaboration(Right Signature) service was experiencing latency issues affecting all customers in the US region. Current Status: At this time, we believe that the issue affecting the Citrix Content Collaboration(Right Signature) service has been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.