Citrix RightSignature incident

Citrix RightSignature may be experiencing issues...

Critical Resolved View vendor source →

Citrix RightSignature experienced a critical incident on February 17, 2022 affecting RightSignature System Status, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2022, 05:19 PM UTC
Resolved
Feb 17, 2022, 06:03 PM UTC
Duration
43m
Detected by Pingoru
Feb 17, 2022, 05:19 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Feb 17, 2022, 05:19 PM UTC

    Citrix RightSignature service is experiencing issues in the US region leading to admins and end users inability to access or load ShareFile. Citrix Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

  2. monitoring Feb 17, 2022, 05:53 PM UTC

    At this time, we believe that the issues affecting the Citrix RightSignature service have been mitigated. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.

  3. resolved Feb 17, 2022, 06:03 PM UTC

    Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. Next Steps: If any further issues are seen, please contact Citrix Technical Support.