Citrix RightSignature incident

RightSignature is experiencing issues

Major Resolved View vendor source →

Citrix RightSignature experienced a major incident on April 30, 2024 affecting RightSignature System Status, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 06:03 PM UTC
Resolved
Apr 30, 2024, 07:58 PM UTC
Duration
1h 54m
Detected by Pingoru
Apr 30, 2024, 06:03 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Apr 30, 2024, 06:03 PM UTC

    ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

  2. investigating Apr 30, 2024, 07:03 PM UTC

    We are continuing to identify the issues affecting eSignature.

  3. identified Apr 30, 2024, 07:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 30, 2024, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 30, 2024, 07:42 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 30, 2024, 07:58 PM UTC

    This incident has been resolved.