Citrix RightSignature incident

RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile

Major Resolved View vendor source →

Citrix RightSignature experienced a major incident on February 7, 2025 affecting RightSignature System Status, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 08:55 PM UTC
Resolved
Feb 07, 2025, 10:02 PM UTC
Duration
1h 7m
Detected by Pingoru
Feb 07, 2025, 08:55 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Feb 07, 2025, 08:55 PM UTC

    We are investigating this issue and we will provide updates here as soon as possible.

  2. identified Feb 07, 2025, 09:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 07, 2025, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2025, 10:02 PM UTC

    We have completed steps to restore stability to the customer experience with RightSignature Web App. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please reach out to support.