Citrix RightSignature incident

RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile

Major Resolved View vendor source →

Citrix RightSignature experienced a major incident on February 13, 2025 affecting RightSignature System Status, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 10:22 PM UTC
Resolved
Feb 13, 2025, 10:50 PM UTC
Duration
27m
Detected by Pingoru
Feb 13, 2025, 10:22 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Feb 13, 2025, 10:22 PM UTC

    We are investigating this issue and we will provide updates here as soon as possible.

  2. identified Feb 13, 2025, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2025, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 10:50 PM UTC

    This incident has been resolved.